Accessibility and Availability
- To be provided with appropriate and professional health care regardless of your caste, color, religion, gender, nationality, culture, language, socioeconomic status, sexual orientation or disability
- To be provided care at the time of emergency
- To access your clinical records
- To be given treatment in a safe environment and receive emotional support which may include minimal separation from your family within the limits of medical care provided
Pain Management
- Assessment and reassessment of pain
- Information about pain and pain relief measures
Information Exchange
- To be entitled to information about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions
- To know about plan of care
- To avail information about the possible risks, side effects and alternative methods of treatment
- To know the names of the health care professionals responsible for your treatment and care and to know any additional professional information regarding care provider
- To take decision regarding what information is to be provided to the family
Involvement in Decision Making
- To knowledgeably make decisions regarding your medical care and receive information about any proposed treatment or procedure in order to give informed consent or to refuse care, treatment and services
- To make informed decisions about your care after being advised of material risks, benefits and alternatives
- To have your family or representative involved in care, treatment and service decisions
- To appoint someone legally to make decisions on your behalf if unable to do so
Respect, Dignity and Consideration
- To receive respect for religious beliefs and values without affecting treatment, other patients and in accordance to the hospital policy
- To receive assessment and management when patient is dying
- To have your wishes followed concerning organ donation
- To have access to spiritual services
- To be free from all forms of abuse or harassment
Personal and Information Privacy & Confidentiality
- To be provided with suitable privacy for undergoing examination, certain procedures and treatment and transportation
- To be provided with suitable privacy whenever demanded by the patient / family
- To keep confidentiality and privacy of your medical and non-medical information and all aspects of care rendered
Treatment Cost
- To be entitled to financial counseling and an estimate of your hospital bill at the time of your admission
- To get information of day to day bills in accordance to the hospital policy
- To get detailed bill at the time of discharge
Concerns and feedback
- To register complaint and receive information on your complaint processing
Security
- To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling and other similar instances
- To safeguard patient’s belongings in case of emergency patients and those patients unable to make decisions regarding their possessions
Consent
- To give consent or refuse medical care or recommended treatment to the extent permitted by law
- To be informed about any research activity and to refuse to be a part of the study
