International Patient

Step 1: Learn about KD Hospital

You can gather maximum information about our procedures, technologies, specialities, doctors, competencies, services, and facilities from our website. In case you are interested in a certain speciality hospital or doctor, but you are unsure of your choice, you can get in touch with us for more guidance.

Step 2: Response within 48 hours

We try to respond to your queries within 48 hours. We may need to ask further questions to clarify and provide more accurate response. Your medical record may also be required by the doctor to communicate available treatment options.

Step 3: Planning your travel

• Your current doctor can receive free online update/consultation or check with KD Hospital doctor regarding your fitness to travel overseas
• Send a copy of your passport (including attendants) to receive a Medical Visa Invitation letter from the hospital that clearly indicates the purpose of travel, duration of treatment, and approximate duration of stay
• Once you receive the hospital’s invitation letter, it is imperative to carry the same at all times during the journey
• Bring along important documents with you including Visas, immunization records, MRI scans, and other medical documents. Check if you need any vaccination(s) - usually patients travelling to India would need Yellow Fever & Oral Polio Vaccines
• Apply for the requisite visa (If your county is not offered Visa on Arrival)
• Ensure all medical reports are placed together in a bag safely, preferably carry the same in hand baggage (sometimes checked baggage is delayed / lost)
• Check on the Local Weather and choose clothing and footwares accordingly
• For patients who are on medication - they must carry medication along with them for at least 4 days
• Check with airlines for any forms / declaration they would like you to fill before your travel. In case of patients with special needs like wheelchair it is advised to indicate the same while booking the tickets
• Share the detailed flight itinerary with the hospital representative and look for the KD Hospital’s placard with your name at the airport (Sardar Vallabhbhai Patel International Airport, Ahmedabad)

Step 4: Arrival at the hospital

You and your attendants will be taken to the International Waiting Lounge by a Guest Relation Executive for further formalities like Registration, verification of passport and VISA, signing of the consent forms and so on.

• International Patient Care team helps in arranging medical visa by writing a letter to Indian High Commission in the patient’s country. This helps to obtain medical visa not only for patient but also for the accompanying attendant
• Ideally, the patient should seek Medical Visa (MV) and the relative/caregiver accompanying the patient should seek Medical Attendant Visa (MV-X) for 30 days, 60 days, 90 days or 180 days (choice available may vary from country to country)
• There are options of Single Entry, Double Entry or Multiple Entry Medical/Medical Attendant Visa (choice available may vary from country to country)
• Unless otherwise indicated in the hospital visa invite, please apply for 90 days Single Entry Medical Visa - for clarifications you may take assistance from our team.

It is important to understand the prevailing Indian regulations. So, please visit this link : http://boi.gov.in/content/registration-requirements-foreign-national (it is important to understand the prevailing Indian regulations)

Once treatment plan is advised by specialist, International Patient Care team arranges quotation or estimated cost of the treatment and hotel stay (if required).

An estimate of expenses as per the requirements of the patient (stay and treatment) will be given by our International Patient care team. An advance amount/ full amount will have to be paid before departure from home country. We accept International visa card / Credit card and wire transfer for payment.

You have the option to wire transfer money before travel. The team arranges to send Proforma Invoice as per estimate shared. It also helps insurance companies and TPAs to place Guarantee of payment (GOP) if patient is covered by insurance.

In case patient need to shift in ICU, stay of attendants would be arranged in Dormitory/private room for relative stay as per current policy. Accommodation facility for one relative is available in Twin sharing and Single rooms and Two relative accommodation is available in suite rooms. We provide assistance to book a guest house/hotel as per your preference / budget for room charge.

We arrange complimentary airport pick up/drop in a cab/ Ambulance for patient and accompanying attendant to hospital or hotel as per patient’s medical condition or choice.

For OPD and Health checkup appointment coordination will be done by International Patient Coordinator.

Currency exchange facility is available inside hospital premises for Indoor patients.

To avoid language barrier we have outsource service provider on request.

We assign Single point of contact (SPOC) for International patient for better coordination. SPOC assists patient and accompanying attendant throughout their stay in hospital for all non-medical assistance like registration, admission and discharge formalities, sim card, Wifi, interpreter, FRRO Formalities, visa extension, accommodation outside hospital and to arrange local sight seeing.